Return & Exchange Policy
At Aspect, we value customer satisfaction and strive to provide high-quality products. Please review our Return & Exchange Policy before making a purchase to understand our guidelines.
1. No Return, No Exchange Policy
We follow a strict No Return, No Exchange policy unless the product received is defective or incorrect. This is to ensure quality control and avoid unnecessary handling of items.
2. Exceptions for Returns & Exchanges
We will accept returns or exchanges only under the following circumstances:
Defective Item – If the product has manufacturing defects or damages upon arrival.
Wrong Item Sent – If we shipped the wrong item, size, or design from what was originally ordered.
To qualify for a return or exchange, the item must:
Be in its original, unworn, and unwashed condition.
Have all original tags and packaging intact.
Be reported to us within 48 hours of delivery.
Be accompanied by video proof of package opening to serve as the basis that the defect originated from us.
3. How to Request a Return or Exchange
If you received a defective or incorrect item, please follow these steps:
Contact Us – Send an email or message us on our official channels within 48 hours of receiving your order.
Provide Proof – Attach clear photos or videos showing the issue with the item, along with the video proof of the package being opened.
Wait for Approval – Our team will review your request and respond within 2-3 business days.
Return Process – If approved, we will provide instructions for returning the item.
Replacement or Refund – Once we receive the item and confirm the issue, we will process a replacement or refund.
4. Important Notes
Customers are responsible for return shipping costs unless the mistake is on our end.
We do not accept returns or exchanges for incorrect sizes chosen by the customer. Please refer to our size chart before purchasing.
Refunds, if applicable, will be issued via the original payment method or store credit.
We reserve the right to deny any return or exchange request that does not meet our policy requirements.
By purchasing from Aspect, you agree to these terms. If you have any questions, feel free to contact our support team. We appreciate your understanding and support!
